Cancellation policy


Travel insurance is a “must”!

We strongly advise that all guests making bookings consider travel insurance with their chosen provider.   It is the guest responsibility at time of booking and prior to staying to be aware of any restrictions impacting their stay.


If circumstances change and you have to adjust your holiday plans, our policy is:

Our standard cancellation policy is that bookings are non-refundable. you will be credited for the full amount to book an alternate date. Date alterations must be emailed by the person who made the reservation.

The only exception to this policy is if European Governments impose non-essential travel restrictions through a Public Health Orders which include all or part of your booking dates.

 At this point, the Covid-19 pandemic is well known to all, and all bookings are made with the knowledge that lockdowns, contracting Covid-19, being a close contact of someone with Covid-19 and interstate/international restrictions and quarantine may impact your booking. 

When this occurs, you must contact us within 2 days of the Government Health announcement and we will offer you two options: 

Option One: request a credit for your booking

You will receive a credit for the amounts paid which can be used for bookings with us within 12 months of the original arrival date. 

Option Two: request a refund for your booking (2,95% merchant fee applies)

You may request a full refund (minus 2,95% bank fees) if you cancel no later than 14 days prior to your check in date. 

COVID-19 vaccination requirements

If you have contracted Covid-19 or been in close contact, please do not travel.  You must follow your country’s isolation rules.

We fully acknowledge that moving dates or issuing a credit rather than a full refund may not suit everyone, but we are left without another option. The COVID-19 pandemic has decimated the Travel Industry and Villa Augflor as well not been immune to its effects. Our Covid policy is in line with the offerings from airlines, tourism operators and travel companies all over the world guidelines, and we welcome any questions or discussion from guests. 

CANCELLATIONS AND VARIATIONS

1.1.   All monies paid are non-refundable. 

1.2    Where a guest elects to cancel their booking, Villa Augflor will not attempt to re-let the property, the booking is non-refundable, and no changes will be permitted. 

1.3    Villa Augflor reserves the right to cancel any booking if we deem the group to be not suited, or if the booking is in breach of any of our Terms and Conditions.

If your booking is found to be in breach of our Terms and Conditions, you may lose all monies paid to Villa Augflor.

1.4    In the unlikely event of the property being unavailable or out of order due to unforeseen service needs, damage from previous guests, environmental issues or, is no longer available due to sale of the property, change in ownership or business use, Villa Augflor reserves the right to cancel at any time without notice in the event of these special circumstances. In this case, you will receive a full refund. 

1.5 We reserve the right to cancel your staying with us in following cases:

  • unforeseen property damage, maintenance or amenity issues that makes it unsafe to host guests, or that prevents guests from accessing basic amenities like running water. This doesn’t include planned renovations
  • death of the host or immediate family member
  • breaking the house rules by creating problems with neighbour’s – loud music , parties, damaging the property

About us

Villa Augflor is a family house where we are happy to welcome you for your holiday break. We hope will enjoy it as much as we do

Contact us
  • villa.augflor@gmail.com
  • (+33) 623 777 333
  • WhatsApp +33623777333
  • Facebook: Villa Augflor
Location

26 Chemin des Collines
Cagnes-sur-mer, Alpes-Maritimes, 06800 France


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