Terms, conditions
& cancellation

Guest Numbers & Behaviour

The maximum number of guests is 6 people, unless agreed in writing by Villa Augflor. Parties and events are strictly prohibited. Disturbance to neighbours may result in immediate termination of the rental with no refund.

If we are required to attend the property to address a noise or disturbance complaint, a €200 charge will apply.

All fixtures, fittings, and appliances are assumed to be in good working order at the start of your stay. If anything is not, please notify us immediately so it can be recorded. Any damage not reported at the start of your stay will be deemed to have been caused by you.

Any breakages or damage must be reported before departure. Guests are responsible for damage during their stay; costs beyond the security deposit are handled per the signed rental agreement.

Smoking

Villa Augflor is a no-smoking property. Do not discard cigarette butts anywhere on the property — in summer this presents a serious fire risk. An additional €100 deodorising fee applies for odours caused by indoor smoking.

Children

Please supervise infants and children at all times, especially near the pool. Villa Augflor accepts no liability for injury to minors on the property.

Lost Property

Villa Augflor is not responsible for guests' personal belongings. Items left behind will be returned at the guest's cost via La Poste. Items will not be held indefinitely.

Cancellation Policy

We strongly recommend travel insurance for all bookings. It is the guest's responsibility to be aware of any restrictions that may impact their stay.

Because Villa Augflor is a small private seasonal property with limited availability, confirmed direct bookings are normally non-refundable. Where possible, we will try to help you move dates or receive a credit for a future stay within 12 months. Date changes must be requested by email from the original booker.

The exception is if European governments impose non-essential travel restrictions (Public Health Orders) covering all or part of your booking dates. In this case, contact us within 2 days of the government announcement and we will offer:

• Option 1 — Credit: Full credit for amounts paid, usable within 12 months of the original arrival date.
• Option 2 — Refund: Full refund minus 2.95% bank fees, if you cancel no later than 14 days before check-in.

Cancellation by Villa Augflor

We reserve the right to cancel bookings in exceptional circumstances: unforeseen property damage making the villa unsafe, death of the host or immediate family member, or serious breach of house rules by guests creating problems with neighbours. In the case of cancellation by us due to circumstances outside your control, you will receive a full refund.

Pool Rules

The pool is for the exclusive use of guests staying at the property. No glass in or around the pool at any time — plastic cups are provided.

Do not leave hats, clothing, or small items in the pool. Repair costs may be deducted from the security deposit if the filtration system is damaged.

Please ensure that the water level does not drop below the filter box level — this can damage the pump motor. If the level appears to be dropping, call us immediately at +33 623 777 333.

Children must be supervised at all times in the pool area. The pool is approximately 1.8 m at the deepest end — there is no pool alarm or barrier; adult supervision is required.

Note: The pool may be closed for winter servicing from approximately October to May each year, subject to weather conditions.

After-Hours Contact

For any urgent issues during your stay, message or call +33 623 777 333 (WhatsApp available). We will respond as soon as possible.